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Shipments; Delivery; Title and Risk of Loss.
Damage due to Freight or Shipping.
All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse. Upon delivery of your order, please check the product carefully to ensure it has not been damaged during shipping. All claims for damaged product must be made within forty-eight (48) hours after delivery. Please contact us at: 877-807-1023 or email our Customer Service Department at hello@apotheca.org. When you contact us, please provide detailed information for any product damaged during shipping within that time. Please include your order number and a full description of the damages to the product.
Store purchases:
Website Purchases: These are eligible for replacement or refund within 30 days from date of purchase as stated below. Please email hello@apotheca.org to discuss the return.
Refunds will be issued in the form of check or reversal of original payment when possible. Credit Card refunds will be for the purchase price of the item less any interchange and/or processing fees associated with the original purchase transaction.